Returns Policy

At pu tian li cheng qu feng qi wen hua chuan mei you xian ze ren gong si, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free returns process to ensure your shopping experience is enjoyable and convenient.

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within 30 days of purchase.

Exclusions

Certain types of items are not eligible for return, including lingerie, swimwear, and items marked as final sale. Please check the product description before making your purchase.

How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] within 30 days of receiving your order. Provide your order number and the reason for the return. Our team will guide you through the return process.

Return Process

Once your return is approved, you will be provided with a return shipping address. Please ensure the item is securely packaged for shipment. You are responsible for the return shipping costs unless the return is due to a mistake on our part.

Refund

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 2~3. Please note that shipping costs are non-refundable.

Exchange

If you wish to exchange an item for a different size or color, please indicate this when requesting your return. Exchanges are subject to availability. If the item is no longer in stock, a refund will be issued instead.

Contact Us

If you have any questions about our Returns Policy or need assistance with a return, please contact our customer service team at [email protected]. We are here to help and ensure that your shopping experience with pu tian li cheng qu feng qi wen hua chuan mei you xian ze ren gong si is seamless and enjoyable.